I went ahead and placed a phone call to Everi, the ATM manufacturer, and after giving them my debit card number they were immediately able to find the transaction in question, and confirmed with me that the money was never collected by be, and that the transaction was reversed 24 hours after it was initiated. I waited on hold for about an hour and a half to speak with a supervisor, and when I finally got connected I spoke to a lady that was extremely rude and dismissive, who told me I need to call the ATM manufacturer and get my money back from them. I called them immediately to find out what happened, they couldn't give me any information regarding what actual "research" they did. 2 days go by and I get a message from chase that said "We found the transaction(s) was processed according to the information you provided or was authorized." Basically they denied the claim. At this point I placed another phone call to Chase, again explaining the situation, and they said they would go ahead and open a dispute. I got home from my trip and checked my bank account and noticed that the charge changed from pending to posted.
The next morning I noticed it was still there, and I placed a call to Chase to inform them of the situation, they said it was still pending at that time and that I shouldn't worry for now. I kept the ticket just in case and assumed the charge would fall off my checking account within 24 hours. I went to the cage and asked about this and was told that this transaction will void out of their system within 24 hours if the money is not collected. I fat fingered the cash advance option and the machine immediately spit out a ticket with the amount of the cash advance requested ($500 with a $24.95 fee) and the ticket said that I would need to collect this from the cashier at the Casino.
These particular ATMs (run by Everi) have multiple options for withdrawing cash, including a cash advance option as well as regular withdrawal options. Hoping for some fresh insight into a dispute that I have been trying to get resolved for 2 months now.Ībout 2 months ago I was in Las Vegas and used an ATM in one of the Casinos with the intention of withdrawing $500 using my debit card.
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